Frequently Asked Questions
Yes, HelloChoice® allows complete transparency between Buyers and Sellers
Yes, HelloChoice® allows complete transparency between Buyers and Sellers.
The Seller will receive a lot sold notification with the Buyers information.
The Buyer will receive a winning lot notification which will include the Sellers information and collection details.
Yes, by clicking on the Bid price.
Yes, all lots are transparent and can be viewed in the marketplace window.
How it Works
Yes, Both Buyers and Sellers are able to apply filters when searching for products.
Yes Both Buyers and Sellers are able to apply filters when searching for products. eg: Durban Fresh Produce Market; Johannesburg Fresh Produce Market, Durban Fruit and Veg Prices etc
HelloChoice® is a platform to buy and sell fruit & vegetables and other agricultural produce, e,g, potatoes, beans, bananas, butternut, peppers, broccoli, cauliflower and cabbages, etc. Grocers are able to buy in bulk on a day to day basis with ease.
HelloChoice® is a mobile responsive website, which can be accessed from your computer or your mobile phone.
HelloChoice® is an independent online platform, that streamlines and optimizes the fresh produce supply chain. It is the most competitive Online Fresh Produce Market in the country.
Notices will be posted on the website and Buyers can subscribe to Bidding Updates and Bulletins.
The Bidding Increment is set based on the value and nature of the product in question, e.g. for potatoes the bidding increment is set at 25c per pocket and for beans R10.00 per bag.
Live Bidding can be viewed in many ways – either on the dashboard or on the live Bidding window, otherwise through clicking on the lot in question.
This is a guide to help the Buyer keep track of the total value of their Bids on a daily, weekly & monthly basis.
A Softclose extends the Bidding time for any lot that has received a late Bid, preventing snipping and giving active Bidders the opportunity to increase their bid if they so choice.
A Proxy Bid is a mandate given by the Buyer to the platform to Auto Bid on their behalf and to win the bid at the lowest price below their preset maximum Bid price.
Daily from 9:00am till 9:30am for potatoes and again every Wednesday at 2:00pm – 2:30pm for beans & other non perishable produce
These can be defaulted to existing channels or alternatively listed the following day with full disclosure to the Buyer.
Ideally at least an hour before bidding opens.
HelloChoice® will advise you once payment has been received from the Buyer, (do not dispatch any product until we have notified you that the payment has been received).
It is ideal to list a variety of lots size to offer Buyers more choice and options.
With competitive bidding this should correct itself by Buyers bidding on what looks like an attractive offer.
You will receive a closing report and pack list.
Yes – however, if your reserve price is too high the product may not sell.
Fruit & vegetables and other fresh agricultural produce, e.g.,Fruit & vegetables and other agricultural produce, .e,g, potatoes, beans, bananas, butternut, peppers, broccoli, cauliflower and cabbages, etc.
This is the total price charged to the Buyer to collect from the Seller, i.e. excluded and associated transport costs.
HelloChoice® recovers its nominal margin from the Seller.
Invoicing / Payments and Satements
Within 3 days of releasing the product to the Buyer, and approval of the supplier invoice and delivery note.
Prior to collection within 4 hours of winning the bid for fresh produce and within 24 hours for non perishable produce sales. If payment is not received, the Bid sale will be cancelled & the Seller will be liable for a cancelation fee, as per the Seller Terms.
The Buyer is able to refuse a load at the farm and will receive a full refund.
No, however HelloChoice® can refer Buyers to transporters operating in the region.
All bids are concluded at farmgate prices and collection is the Buyers account, either through their own fleet or through a contracted transporter.
Yes, HelloChoice® promotes complete transparency between Buyers and Sellers.
HelloChoice’s® account management team will be able to assist with any queries or concern at point of collection. The Buyer can be dealt with directly too.
HelloChoice’s® account management team will be able to assist with any queries or concern at point of collection. The Seller can be dealt with directly too.